Set, standardize, cascade, and enforce hotel operations standards in terms of service level agreements and address concerns on standards not met based on guest feedbacks and/or other forms of performance evaluations (e.g., appraisals, time and motion, etc.)
Strategically plan for the operations of the Hotel ensuring that proper quantity and quality of resources in terms of manpower, logistics, supplies, etc., are available based on the guests arrival and occupancy, integrating information from different departments including Reservations, Sales, and Front Office […]
Represent the Hotel to the local...