Sound knowledge of supporting Microsoft technologies, including MS Office suite, Exchange, Active Directory, Office 365, and Windows 10. ITIL foundations are desirable. […]
Deliver first and second level support in a Service Desk setting. Handle calls and assignments from end users and colleagues professionally and follow standard procedures. […]
Assist with account administration as needed. Offer advanced support to remote team members, addressing information security threats. Train and support junior staff in updated administration procedures if applicable. […]
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