The CSR role is integral to maintaining positive relationships with Select-level accounts by promptly addressing their needs, escalating issues when necessary, and upholding service level agreements (SLAs) to enhance the customer experience.
As a reactive account management team member, the CSR collaborates closely with technical support teams and company stakeholders to deliver a seamless and responsive client experience. JOB RESPONSIBILITIES Customer Support and Service Request Management Serve as the primary point of contact for Select-level accounts, handling inbound customer requests for services...