Consistently exceeds performance expectations for customer service efforts for assigned accounts based upon individual goals and objectives, e.g., minimum calls per day, contact percentage, promises/calls ratio, promises kept.
Manage client communications and provide accurate account detail and information with a high level of professionalism and integrity, while following all required compliance and quality expectations. […]
Offer/execute payment assistance and settlement programs, including expanded authority levels within policy guidelines. […]
Ensure that all accounts have been thoroughly worked...