The HR Helpdesk Specialist will beprimarily responsible for executing established policies and processes, escalating complex issues to the L2/ CoE for assistance with resolution; providing support to the global user community; and performing data audits to ensure accurate information is consistent in the HR systems. […]
Manage the case management tool for the HR Service Desk by processing tickets/ requests within the Tier 1 scope and escalate complex tickets/ requests in accordance with the agreed Service Level Agreement and service delivery structure […]
Improve efficiency and user satisfaction...