Job Summary: We are seeking a dynamic and results-driven Customer Relationship Management Sr. Manager to oversee and manage key customer touchpoints, including escalation and fulfillment, technical field support, and branch/customer experience center operations. The ideal candidate will be responsible for driving the execution of best-in-class customer care strategies, ensuring the delivery of high-quality service, and achieving customer satisfaction goals across residential, commercial, and HRH subscribers.
This role will focus on managing customer care vendors, optimizing churn management strategies...