**Must Have: 6-8 years exp in BPO, Minimum of 2 years as Quality Manager/Senior Manager. Excellent working knowledge of MS Office. Possess in-depth knowledge and skill of Six Sigma, and Lean methodology (Minimum GB certified / BB trained resource). Build a strong quality control with process understanding and measurement to deliver high performance and client-agreed KPIs with a positive customer experience. Analyze business processes and assist in identifying problems and mitigating plans for quality improvement. […]
The QC Manager is responsible for ensuring the smooth functioning of Quality Compliance...