• Acts as a liaison and support between merchants and different teams/departments to ensure that all questions and concerns (technical and non-technical) are addressed and resolved promptly.
• Responds to all merchants in a timely manner and brainstorms with operations team for proactive solutions to avoid customer dissatisfaction.
• Handles end-to-end merchant onboarding process which includes registration to the system, accurate merchant profiling and configuration, and providing credentials to the merchant. […]
• Ensure that the plans and processes are being adopted by merchants to align our...