Amenable to work ONSITE (BGC Taguig). […]
Minimum experience of 4 years with customer service in the BPO/BPM industry […]
Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz
Must have been a team lead for Spanish speaking agents doing voice work (inbound or outbound calls) […]
Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
Handle User/customer escalations and formulate actions to resolve any concerns...