The role of the QA Coach is to instill a high level of customer care standards within our team, with the aim to improve our customer satisfaction. Each and every customer touch point should shine ensuring our customers only speak positively about their experience with the customer care team. You will analyze customer interactions, present your findings to the Senior QA Lead and coach our team, along with other ad-hoc tasks relating to the improvement of soft skills and the administration behind the work. Acting as a role model by demonstrating and ensuring all policies and procedures are being...