The Quality Assurance Specialist in a lending company plays a vital role in ensuring the accuracy, efficiency, and compliance of all lending processes and operations. The primary responsibility is to monitor and evaluate the quality of services provided to clients, ensuring that they meet industry standards, legal regulations, and internal company guidelines. The QA Specialist works closely with different teams, including loan officers, underwriters, and compliance officers, to provide feedback and suggest improvements for operational efficiency. […]
Process Monitoring: Regularly assess the quality...