Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users
Answers simple to complex questions about installation, operation, configuration, customization, and usage of assigned products.
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures […]
Basic knowledge of Microsoft Products like Exchange on prem (EOP), Teams, SharePoint, Outlook, OneDrive, Share Drive […]
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