Manage a team of CSR associates in BPO operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team. […]
Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints. […]
A minimum of 3 years in the role of a Team Leader MUST HAVE HANDLED A TEAM OF SPANISH SPEAKING AGENTS DOING VOICE CALLS. […]
Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc. […]
Handle User/customer escalations and formulate actions...