We are seeking a highly experienced and data-driven Workforce Management Lead to oversee and optimize workforce planning, scheduling, and performance across our 24/7 voice and non-voice operations. This role demands a strategic leader with a strong analytical background, capable of delivering insight. […]
Develop and implement long-term and short-term workforce strategies to meet business objectives and client SLAs. […]
Optimize resource allocation across voice and non-voice channels to ensure efficient service delivery. […]
Develop and maintain comprehensive workforce performance dashboards and...