Job Description: The Help Desk Support role will be responsible for handling inquiries, troubleshooting issues, and proposing system improvements from customers and all employees who utilize our core and business systems. We are seeking individuals who can contribute to improved system user satisfaction and ensure stable system operation. […]
Maintaining detailed records in the BTS including inquiry details, support history, and resolutions. […]
Understanding the situation, identifying the cause, and providing initial responses (system restarts, configuration […]
Providing detailed explanations...