Ensures the delivery of exceptional customer service by addressing inquiries, requests, and concerns […]
-Provide world-class customer service by responding to consumer inquiries, requests, or concerns about the company products and services within the required service level.
-Collect relevant information, identify issues, assess needs, and deliver solutions that meet customer expectations while adhering to quality guidelines.
-Use available resources such as the Knowledgebase and Laboratory to assist consumers effectively.
-Accurately document and update customer interactions and enter information...