A customer service representative (CSR) helps customers by providing information, addressing concerns, and resolving issues:
Customer support: Provide information about products and services, and answer questions
Problem resolution: Troubleshoot issues and find solutions
Escalation: When needed, escalate issues to the right internal teams
Feedback: Collect customer feedback and document solutions
Follow up: Check in with customers to ensure satisfaction
Sales: Generate sales leads and attract new customers
Processing: Process orders and returns
Communication: Work with customers by phone, email...