Bilingual Italian IT Service Desk Agent

  • Company:

    Ayuda Business Management Solutions Inc.

  • Location:

    Taguig, National Capital Region

  • Salary:

    95000

  • Job Type:

    Permanent

To provide 1st line technical support, answering support queries via phone and email, or other communication solutions (e.g., Chat, self-service Portal) […]
To maintain a high degree of customer service for all support queries and adhere to all service management principles
To take ownership of user tickets or problems and be proactive when dealing with user issues […]
Ensure that all customer contacts are handled in a timely and effective manner and within the Service Level Agreements laid down by customers […]
Strong knowledge of Microsoft-based operating systems and peripherals - such as desktop...

More than 30 days ago from: jobslin.com

Related Job Offers