We are looking for an experienced IT Service Delivery Manager to lead and implement ITIL-based processes across the IT organization. This role requires end-to-end ITIL implementation experience and a strategic mindset to optimize IT service delivery, governance, and continuous improvement. The ideal candidate should have a second-level ITIL certification (e.g., ITIL 4 Managing Professional) and a proven track record of driving ITSM excellence in complex environments. […]
End-to-End ITIL Implementation: Lead the design, implementation, and optimization of ITIL-based processes, ensuring alignment...