-Supervise and manage call center operations to meet performance targets and KPIs.
-Develop and implement strategies to improve customer experience and service efficiency.
-Recruit, train, and mentor call center staff, including team leaders and agents.
-Monitor call center metrics (e.g., response time, resolution rate, customer satisfaction) and implement improvements.
-Handle escalations, resolve customer complaints, and ensure service quality standards. […]
-Bachelor’s degree in business administration, Management, or related field. Advanced degree preferred.
-Minimum of 5 years of progressive...