Excellent knowledge of casino products and customer service, including setting up and managing tickler files.
Manage the membership database, oversee the customer service process to ensure members are satisfied, and update the information for current members as well as prospective members. […]
Hire, train, coach, and counsel associates as needed and provide guidance and leadership for department.
Resolve customer disputes concerning Club card point reward system and complimentary amenities, based upon specific casino guidelines and the levels of play. Coordinates the proper resolution of customer...