Job Description […]
Supervise and support the IT Service Desk team in delivering timely, effective solutions.
Monitor ticket queues, assign tasks, and ensure SLAs are met.
Provide guidance and training to team members to enhance performance and customer service.
Analyze metrics to identify trends and recommend improvements in processes and workflows.
Requirements:
Bachelor’s degree in IT, Computer Science, or related field.
Minimum 1 year of experience in a lead or supervisory role within an IT Service Desk environment, or at least 2-3 years of experience as an IT Service Desk Analyst.
Strong technical...