As a Team Leader, you will lead and inspire a team of Customer Service Agents specializing in restaurant order taking. Your primary focus will be to ensure your team delivers exceptional service, achieves performance targets, and maintains a positive and motivated work environment. This role requires Chinese (Mandarin) and English bilingual proficiency to effectively support both team members and clients. […]
Monitor agent performance metrics, provide regular feedback, and conduct performance evaluations.
Identify areas for improvement and provide coaching and support to help agents reach their...