• Act as a Subject Matter Expert to provide high quality complex technical support to our clients
• Use your troubleshooting skills, experience and technical knowledge to obtain and recommend resolutions to issues
• Escalate customer issues as necessary and ensure fixes and solutions are delivered to customers in a timely manner […]
• Engage in problem and knowledge management activities for our products […]
• At least 3 years of experience as a Technical Support Analyst
• Gold standard client facing skills and passionate about delivering great support […]
• Strong interpersonal and teamwork skills...