Respond to IT-related issues and service requests from employees.
Diagnose and resolve hardware, software, and network problems. […]
Assist in managing company networks, servers, and IT systems.
Support installation, configuration, and updates of operating systems and applications.
Ensure proper network security protocols and data protection measures.
Maintain an up-to-date inventory of IT hardware and software assets. […]
Conduct basic IT training sessions for employees.
Document troubleshooting guides, system configurations, and IT policies.
Provide support for ICT-related tools and applications...