• Providing accurate root cause analysis and complete remedial actions to prevent repeated customer issues.
• Owning and investigating customer generated issues across all IM products, use critical thinking to identify solutions, escalating to the relevant Customer Care team or relevant business area where first touch resolution is not possible.
• Handles the clean up and catch up regarding the customer requests and customer related escalations […]
• To ensure a professional, courteous and pro-active flow of communication between the business and the clients it serves. This will include regular...