Ensure timely response of all the tickets raised by the client end user.
100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations.
Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint).
Log all calls in the Service Desk ticketing tools such as ServiceNow.
Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solution as per the defined...