-3+ years of experience in a customer service or call center role, with at least 1-2 […]
-Previous experience in healthcare or a related industry (insurance, medical […]
-Manage a team of medical officers, ensuring the team is motivated, well-trained, […]
-Conduct regular performance reviews, provide feedback, and implement training […]
-Foster a positive and collaborative team environment that encourages high […]
-Oversee the resolution of customer complaints or issues related to healthcare […]
-Handle escalated customer issues with empathy, professionalism, and effective […]
-Monitor call quality...