Installs and test desktop software applications and internet browsers. […]
Resolves escalated tickets from the main ITSM (IT Service Management) ticketing tool. […]
Consistently demonstrating clear and polite written and verbal communication skills alongside being comfortable in an end-user facing technical role requiring solid technical capability.
Thoroughly investigating end-users issues, interacting with internal teams, as well as external 3rd parties and escalating the cases appropriately as and when needed.
Knowledge about supporting Engineering Applications (Autodesk, Bentley, Primavera...