Contacting customer request by phone and/or in writing to ensure customer satisfaction and to ensure that service standards are met.
* Work to promote the long-term success of each account and the overall portfolios when handling customer issues and complaints.
* Focuses on the customer/ client by asking questions, listening and determining solutions to problems. […]
* Reconciles unused credits and payments to outstanding invoices to trim down the volume of outstanding invoices especially the past due ones
* Leading conference calls to collaborate with stake holders to resolve issues on the account/s...