Communicate with employees and customers to ensure timely, courteous, and efficient responses to product and service inquiries.
Ensure compliance with all benefit management programs and maintain in-depth knowledge of operational standards. […]
Manage and review disciplinary actions with employees, including verbal warnings and formal documentation.
Continuously coach and support the team to achieve both individual and team performance goals.
Serve as the point of escalation for procedural and technical issues and provide guidance to staff on resolving complex challenges. […]
Conduct formal performance...