• Ensures window time for resolutions/closure of service issue/s is based on agreed service levels with accounts.
• Monitors and ensure that key support groups consistently follow all existing escalation procedures.
• Provides complete and timely reports and updates to accounts based on set deliverables of key support groups. […]
• Assist in preparation of monthly service review presentations for key account and attends the same. […]
• Coordinates with Operations Department in the pick up and delivery of supplies, terminals, paper consumables, etc. to merchants. […]
• Exerts best effort that the...