Maintain constant communication with client focal points and TRT executives regarding priority 1 (P1) cases and missed SLA instances, being available 24/7 as needed.
Propose solutions to recurring issues to TRT executives and clients, focusing on common geographic areas or technologies. […]
Serve as the primary contact for clients in the "Order to Cash process," ensuring timely billing and collections, with availability around the clock.
Ensure accuracy of client asset lists and related details in TRT's Configuration Management Database (CMDB), coordinating timely updates during contract transition...