Frontline Support Associate is instrumental in providing an outstanding customer experience to our customers. This accomplished through performing operational duties through process and policy knowledge. The ideal candidate must be able to assist our frontline teams through extending full support by giving a timely feedback, speed processing and accurate computation related to client's request.
KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES:
1. Process the assigned daily work list within the given cycle time in an effective and efficient manner.
2. Responsible in updating the statuses of accounts in...