We are looking for an experienced Quality Assurance (QA) Team Lead to manage and guide our QA team in monitoring, evaluating, and enhancing the quality of customer interactions across multiple channels, including phone, email, and live chat. This role ensures a consistent, high-quality customer experience while maintaining compliance with company standards.
The ideal candidate has a strong background in quality assurance, contact center operations, and process improvement, with leadership experience in driving continuous improvement initiatives. […]
Monitor and assess inbound/outbound calls, emails...