By proceeding - You agree that this will be processed as a referral by John Christopher Briagas - Alorica Training Supervisor […]
We are seeking an experienced Quality Assurance (QA) Supervisor to lead our QA team in monitoring, evaluating, and enhancing customer interactions. This role ensures that our call center operations meet high-quality service standards while driving continuous improvement. […]
✔️ Oversee the QA team in evaluating inbound and outbound calls, chat, and email interactions. […]
✔️ Provide detailed feedback and coaching to agents to improve communication and adherence to company...