The Workforce Planning Analyst is responsible for analyzing workforce data to forecast staffing needs and develop strategic workforce plans. This role involves using data analysis tools to identify trends and provide actionable insights. […]
Communicate findings effectively to stakeholders. Present analysis and interpretation for operational and business review and planning
Review and report on key operational metrics including volume, average handle time, shrinkage, occupancy, utilization, attrition, and SLA/turnaround time […]
Adhere to company policies and industry regulations. Promotes ethical...