Developing and ensuring a consistent framework of communication and reporting is consistently delivered on a periodic basis to customers.
Coaching and developing of customer engagement/management capabilities within the team.
Accountable in determining proper fit based on customer need and pricing. […]
Accountable for oversight of revenue delivery and reporting by customer
Handling customer service escalations and forming/executing recovery plans should client perception begin to turn unfavorable […]
Establish aggressive sales objectives and then equip the team with the sales processes and strategy...