Resolves product or service problems by accurately understanding the customer’s issue.
Determine the cause of the problem, selecting the best solution to the problem and explaining to the customer the resolution […]
Escalate to appropriate departments to expedite resolution of customer’s issue […]
Create accurate record of every customer transaction or interaction accurately, timely and professionally. […]
Attend scheduled bucket trainings to stay updated on product & service information including technical troubleshooting procedures […]
At least Sr. High School graduate (or high school graduate...