The Junior IT Specialist for End-User Computing Group will be responsible for the following:
To provide 1st level technical support professionally, efficiently and effectively, maintaining a high degree of customer service.
Assist end users with requests related to their IT assets (e.g., issuing new hardware, upgrading software, troubleshooting).
Keep an accurate inventory of all IT assets (laptops, desktops, software licenses, mobile devices, etc.).
Respond to technical inquiries from internal and external customers and help them resolve any hardware or software problems.
To log all handled IT...