Provide 1st line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Wavex's Service Now chat function.
Record calls from customers. Deal directly with requests and complaints and escalate problems in accordance with established procedures. […]
Support new starter process (i.e. create new users configure mailboxes, distribution groups and calendar permissions) and leaver processes.
Troubleshoot (and resolve) and/or escalate issues reported in relation to customer-specific business applications. Escalate to software vendors...