•Preferably bachelor’s degree in business administration, Operations Management, or a related field
•Amenable to work onsite in Quezon City […]
•Minimum of 5 years of Workforce Management experience in Contact Center environment.
•With at least 3 years of managing group/s of Workforce Analysts and/or Leaders providing end to end services to multiple campaigns, or combined agent
•Proven experience and knowledge in using workforce related tools and applications Mastery of Workforce Management Mathematics.
•Coaches team members and conducts regular (monthly) performance feedback sessions
•Establishes...