Ensure that calls are handled professionally (Japanese and English Language).
Receives transactions from users regarding customer service or related needs based on the scope of support provided by contract to clients and ensures that all communication with customers is within the guidelines of the client.
Determines appropriate action to be taken on the customers behalf, which may include problem determination and appropriate next steps.
Informs customer of the appropriate next steps and works with the customer to achieve issue resolution.
Maintains proficiency in programs, products, and/or platforms...