Zendesks Digital CX team is on a mission to enable our customers to realize value through relevant, high-quality digital resources, built from the deep well of internal knowledge Zendesk employees have. Self-Service Specialists support this effort by creating and curating asset collections, as well as managing functions in support of our program, such as KCS, knowledge management, and proactive/predictive/automated deployment. […]
Publish, curate, and maintain high-quality assets with particular attention to areas of high customer effort or confusion, including written content, video, guided tutorials...