We are seeking a detail-oriented and customer-focused Mortgage Servicing Collections Associates to join our team. In this role, you will be responsible for contacting customers with delinquent mortgage accounts, assisting them in resolving payment issues, and offering solutions to help them avoid foreclosure. The ideal candidate will possess excellent communication skills, be empathetic, and capable of handling sensitive financial discussions professionally.
Make outbound calls to customers with past-due mortgage payments, following the companys collection policies.
Review account details, explain...