The Quality Analyst works with minimal supervision and is frequently required to use professional skills, discretion and sensitivity while addressing various quality and training issues. Will work as a in determining departmental needs and serves as a resource for the Associates and Management Team. Provides Quality, Training and coaching for the further development of each employee. Must work well with a variety of individuals and be able to resolve issues professionally. […]
Monitor and evaluate customer interactions across various channels (phone, chat, email, social media) to ensure quality...