The Workforce Services Manager is responsible for overseeing the Workforce Management (WFM), AP, and Quality Assurance (QA) functional teams. This role includes managing the cost structure and budget, supporting sales efforts, driving operational efficiency, and leading strategic initiatives to ensure the successful delivery of all contracts and service-level agreements (SLAs). […]
Manage the WFM AP and QA cost structure and budget to ensure financial goals are met.
Support Command Center leads in sales and Request for Proposal (RFP) responses, assisting in the development of sales materials, quotes...