EWB Case Manager
View Job- Company EastWest Bank - View more jobs
- LocationMakati, Metro Manila, Philippines
Play a crucial role in ensuring confidence in EWB and KOMO digital services by handling within defined SLA reported fraud and unauthorized transaction complaints against EWB and EWRB accounts to EWB Enterprise Fraud.
Conducts surveillance monitoring on social media and other online channels for suspicious posts involving illegal, unlawful or unauthorized use of EWB and KOMO digital accounts to prevent accounts from being used as mules. Task includes sending of notification to erring customers, processing of account closure and preparation of regulatory reports where applicable.
Handles CS Level...
5 days ago from: manatal.com
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