Trainer (Korean Bilingual)
View Job- Company SuperStaff - View more jobs
- LocationMakati, Metro Manila
● Conducts needs assessments or instructional analysis to ensure conformity with mission training objectives and develops training plans as needed according to guidelines.
● Responsible for providing brand, soft skills, products, systems, and troubleshooting training to all agents and evaluating the quality of response provided to inbound and outbound customer contacts via all channels. Also, responsibilities include management and associated analysis/reporting, trends aligned to the achievement of results within the contact center through customer feedback and quality monitoring. […]
● Work with...
More than 30 days ago from: workable.com
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