QA Manager
View Job- Company GrowthFN Sdn Bhd - View more jobs
- LocationMakati, Philippines
Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
Documents quality issues and performance measures for management review.
Provides information to assist in the feedback and formal education process of individuals on the phone.
Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines. Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities...
More than 30 days ago from: bossjob.ph
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